City of Auburn, NY
24 South Street. Auburn, NY 13021
ph: 315-255-4100
Water Billing & Service
Don't forget you can pay your water bill online!
Contact Information
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Forms and Information
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Staff/Email
Phone
315-255-4142
Located in City Hall on South St. in Auburn, the Water and Sewer Billing Office is responsible for utility billing and maintenance of about 9,300 accounts.  Both monthly and quarterly billing requires processing of approximately 3,000 bills each month.

As a reminder, City water bills are liens on the property where service was provided, and therefore are routinely sent to the owner of the property.  Landlords and tenants should make other arrangements to obtain billing information, if the water bill, by lease agreement, is the responsibility of the tenant.

July 2017
Public Notice:  Due to a system printing error approximately 400 households may receive a duplicate water/sewer bill this quarter. Please disregard the duplicate bill and make only one payment.   We apologize for the error.  For more information please contact by phone: 315-255-4142.